The confidential participant Advocacy service can help you with unresolved health plan access or claims issues with your Medical, Prescription Drug, Dental, Vision, Flexible Spending Account, and/or Health Savings Account plans.
Advocacy will research your issue and work directly with the Claims Administrator and/or provider to resolve it on your behalf.
Before you request assistance from Advocacy, you must make at least one attempt to resolve the issue directly with the appropriate Claims Administrator and/or provider. After this attempt, if your issue is still unresolved, call the Benefits Center.
A Benefits Center representative will review the issue to determine next steps. If the issue requires Advocacy assistance, the representative will forward your issue to an advocate who will begin research.
The advocate will contact you within two business days to provide an update on your issue.
The Baker Hughes Survivor Support Program is a resource for survivors when an employee and/or dependent death occurs. This benefit provides beneficiaries with direct access to a Survivor Advocate assist in managing Health & Protection benefits when an unfortunate loss occurs. Our dedicated team of Survivor Advocates serve as a resource to help gather information and coordinate with your Health & Protection benefit providers. The Survivor Advocate will initiate claims and work directly with the designated beneficiary and Life Insurance Administrator to ensure the required documentation is processed in a timely manner.
This program is administered through the Baker Hughes Benefits Center. Beneficiaries should contact the Baker Hughes Benefits Center at 1-866-244-3539 and press option 4. Upon speaking with an Advocate, a case will be created, and a designated Advocate will be assigned to support the family throughout the claim process. The surviving beneficiary may contact their designated Advocate at any time throughout the claim process to address concerns or obtain the status of their claim.
For any questions or concerns regarding this program, contact the Baker Hughes Benefits Center at 1-866-244-3539, Monday - Friday, 7:00 a.m. to 7:00 p.m. CST. To speak directly with a Survivor Advocate, press option 4.